Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your tree must be in the same condition that you received it and in its original pot. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@franksfruittrees.com. Include a copy of your receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note, all return shipping charges will be deducted from your refund.

Unfortunately we are not able to offer local pickup for returned trees.

You can always contact us for any return question at help@franksfruittrees.com.

We cannot accept returns on sale items.

 

Damages and issues
Please inspect your order upon receipt and contact us within 5 days of receipt if the tree is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send a detailed email to help@franksfruittrees.com and include photos of the damage or issue along with your receipt or proof of purchase. We are not able to process refunds or replacements without photos and proof of purchase.

Exchanges
We do not offer exchanges. The fastest way to ensure you get the tree you want is to return the item you have, and once you receive a refund, make a separate purchase for the new tree.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at help@franksfruittrees.com.

 

Canceling Orders

Orders in processing status can be canceled by reaching out to us at help@franksfruittrees.com within four hours of placing your order. If we do not receive your request within four hours, we may not be able to cancel your order. We will respond to you as quickly as possible to let you know if the order can be canceled. Once the order has shipped, it can no longer be canceled. You may reach out to us within 5 days of receipt to request a refund as noted above.